Performance Management Solutions |
DiMETRO Consulting Services
DiMETRO Consulting specialises in providing consulting services to the call centre industry.
The team consists of a group of highly experienced call centre professionals with over 30
years combined experience. The team has extensive experience in:
The team consists of a group of highly experienced call centre professionals with over 30
years combined experience. The team has extensive experience in:
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Site selection;
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Call centre design;
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Technology needs analysis, selection and implementation, of:
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ACD;
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IVR
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Workforce Management
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CRM
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Operational analysis, implementation and review;
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Contact centre financial modelling;
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Performance management process development and implementation;
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Staff recruitment.
CONTACT US NOW to talk about how we can assist in improving your operation.
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