Call Recording & Performance Management Solutions |
The DiMETRO product range is designed to totally automate your Performance Management Process. The product range includes:
DiMETRO Voice Recorder - Trunk Side
- Connect directly to your ISDN trunk and use DiMETRO's CTI connectors to monitor and record calls to your PBX. DiMETRO has CTI Connectors to most major PBX's. more info
DiMETRO Voice Recorder - Extension Side
- Connect to the ISDN extension to record calls behind your PBX.
DiMETRO Voice Recorder - Client Side
- Record calls from any telephone extension for future quality assessment, dispute resolution, compliance.
- Handles analogue, digital, or VOIP platforms. more info
DiMETRO Voice Recorder - IP Recording more info
DiMETRO Quality Manager
- Assess phone conversations for quality and compliance
- Assess emails, correspondence, form completion, etc for quality and compliance more info
DiMETRO Total Performance Management (TPM) Hub
- Harvest data from unlimited disparate systems.
- Assess results against individual group targets.
- Results presented on personal Performance Dashboards
- Conduct Performance Appraisals on-line more info
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