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Call Recording & Performance Management Solutions

Extension Side Recording

Extension side recording is best suited to environments that need to record all calls, incuding internal extension to extension calls.

The DiMETRO Voice Recorder can record calls and connects between the PBX and the extension.

DiMETRO has developed integration kits for all of the major PBX's in todays market. Click here for a list.

Calls can be recorded and metadata attached to assist with subsequent search and playback. Metadata can include:

  • Date & Time of call;
  • CLI - Caller ID;
  • Called number;
  • Call length;
  • ID of person handling the call.

Metadata can also be attached to recordings from third party systems such as CRM, Sales Systems, etc.

 

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