Ask any call centre operations manager what they most need in their operation, and they’ll give you one word: Visibility.

At DiMETRO, that’s what we deliver. Complete tracking of employee performance from a quality and quantity perspective; visibility of customer’s needs and patterns, and a greater overall picture of company performance.

Our range of voice recording products can tap into your network from a number of different access points, giving you the flexibility to manage critical operations and gain real-time insight into call patterns and staff performance. Our products are also scalable, and can suit anyone from a smaller inbound centre, to a large multi-site dialer-driven operation.

Even small increases in staff productivity and performance can have far-reaching effects on the bottom line. DiMETRO not only provides a range of call monitoring devices; we can also aid in structuring quality programs, and with our TPM (Total Performance Management) hub, you will gain such visibility of your operation, you will wonder how you ever got along without it!

Check out our exciting range of products here.