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Performance Management Solutions

 
What is Performance Management all about?
Customer comments
“Our average talk time reduced by 2 minutes per call whilst quality improved – given we handle over 85,000 calls per month, this productivity gain alone represents a saving in excess of $500,000 per annum”
Primus Telecommunications

“This new way of being managed is like a breath of fresh air.  We now know what is expected of us and how we are performing.”
Customer Service Representative

“Our performance dashboard is the first thing we look at each morning when determining our priorities for the day ahead.”
Call Center Manager

“I can do everything DiMETRO can do.  It just takes me two hours per day.  Unfortunately I don’t have two spare hours each day.”
Call Center Manager

“Our on-going challenge in developing our people is maximizing training value whilst minimizing business impact.  DiMETRO identifies who needs training and what they need training on.”
Training Manager
Competitive pressures, whether global, national or local, create challenging new performance objectives for every organisation, from the delivery of high quality services that meet the needs of their customers, to doing more within the constraints of available resources, through to continuous improvement in how the organisation itself operates.

Employee job performance is the one key aspect of business performance in which there has been marginal improvement in management style since World War II. Think about it. If companies were effectively managing employee performance, consumers contacting a call centre would experience consistently high levels of service. Regrettably, that’s not the experience of most call centre customers.

Performance management is the activity of tracking the performance of an individual, team or manager over a period of time against specific targets and looking for opportunities to improve.

The DiMETRO Total Performance Management suite has been designed to totally automate the tedious task of managing performance.

Consisting of a voice recording system, Quality Manager, and  DiMETRO's unique analytics system, Total Performance Management (TPM) Hub, your perfomance management nightmare is over.

Companies who have had the foresight to implement the DiMETRO product suite have seen significant improvements in productivity, quality, employee and customer satisfaction.

CONTACT US NOW to get on the Performance Management bandwagon and reap the rewards

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